As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include: Voice Support (Calling)
- Handle inbound and outbound calls to address customer queries, feedback, and support requests.
- Provide accurate information about courses, schedules, and platform usage.
- Ensure timely follow-ups and resolution of open issues.
Chat Process
- Manage live chat interactions with users across the website and app.
- Assist customers with instant query resolution and guide them through the learning platform.
- Maintain courteous and prompt communication at all times.
- Resolve technical, academic, or administrative concerns through detailed written support.
- Escalate unresolved issues to the relevant teams when necessary.
Customer-Facing Testing & Feedback Collection
- Participate in testing new platform features from a user perspective.
- Provide structured feedback based on customer experience to the product and tech teams.
- Identify common customer pain points and report them for improvement.
Reporting & Documentation
- Maintain logs of all interactions across channels.
- Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction.
- Contribute to FAQs and help documents based on recurring queries.
Qualifications:
- Fresher can apply
- Job Location Nashik.
- Robust verbal and written communication in English
- Ability to build and maintain relationships with clients.
- Strong organisational and time management skills.
- Ability to work independently and as part of a team
Job Types : Full-time, Permanent, Fresher
Benefits :
- Flexible schedule
- Health insurance
- Provident Fund
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits :
- Cell phone reimbursement
- Flexible schedule
- Provident Fund