Tasks Key Accounts Manager Service - East The role ensures delivery of superior after-sales service, drives service revenue, enhances customer satisfaction, and supports long-term partnerships through proactive engagement, operational excellence, and data-driven account management. A. Customer Relationship & Account Management - Own and manage relationships with key fleet and corporate customers within the assigned region. - Conduct regular account reviews, performance discussions, and service improvement plans. - Serve as the primary escalation point for service-related issues; ensure timely resolution. - Identify customer needs and align service offerings to improve retention and satisfaction. B. Service Performance Management - Track and improve critical service KPIs: TAT, uptime, repeat repairs, warranty utilization, parts availability, and service adherence. - Coordinate with workshops, parts teams, and regional service teams to ensure seamless service delivery. - Monitor warranty and Goodwill cases, ensuring compliance with company policies. C. Business Development & Revenue Growth - Drive service revenue through AMC, extended warranty, annual maintenance plans, service contracts, and parts sales. - Identify growth opportunities within existing fleets and propose customized service solutions.



- Support current product introductions and service campaigns for key accounts. D. Operational Coordination - Work closely with dealerships, customer service centers, and internal technical teams to ensure consistent service standards. - Conduct joint visits with dealership teams to resolve technical or operational challenges. - Ensure implementation of service improvement initiatives and global service standards. E. Data Analytics & Reporting - Track vehicle performance, breakdowns, uptime, and service history for key accounts. - Prepare monthly account performance dashboards and present insights to management. - Analyze customer trends to predict risks and opportunities. F. Customer Experience & Retention - Strengthen loyalty by ensuring exceptional after-sales experience across all touchpoints. - Lead customer satisfaction surveys, feedback loops, and improvement actions. - Support customer training programs (drivers, fleet managers, technicians). - Job number: 6775 - Publication period: 02/10/2026 - 02/12/2026 - Location: Kolkata - Organization: Daimler India Commercial Vehicles Private Limited - Job Category: Sales/Marketing/Communication - Working hours: Full time - To Location: All Locations Contact

📌 Rkam Service (Kolkata)
🏢 Daimler Truck
📍 Kolkata