Job Summary

The SPE-Customer Service HC role is designed for individuals with 2 to 3 years of experience in customer service and provider domain. This position requires proficiency in MS Office and a strong commitment to delivering exceptional service. The role operates in a hybrid work model with night shifts focusing on enhancing customer satisfaction and operational efficiency.

Responsibilities

- Provide exceptional customer service by addressing inquiries and resolving issues promptly to ensure customer satisfaction.
- Utilize MS Office tools to maintain accurate records and generate reports that support operational efficiency.
- Collaborate with team members to develop strategies that improve service delivery and customer experience.
- Implement best practices in customer service to enhance the overall quality of interactions with clients.
- Monitor customer feedback and use insights to drive continuous improvement in service offerings.
- Ensure compliance with company policies and procedures while handling customer interactions.
- Manage customer accounts and ensure all information is up-to-date and accurate.




- Coordinate with other departments to streamline processes and improve service delivery.
- Analyze customer service metrics to identify trends and areas for improvement.
- Develop and maintain solid relationships with clients to foster loyalty and repeat business.
- Provide support during night shifts to ensure seamless service delivery across different time zones.
- Contribute to the companys mission by enhancing customer satisfaction and operational success. Qualifications
- Exhibit strong communication skills to effectively interact with customers and team members.
- Possess a deep understanding of the provider domain to address specific customer needs.
- Show ability to work independently and collaboratively in a hybrid work environment.
- Display problem-solving skills to tackle customer issues efficiently.
- Have experience in night shift operations to ensure consistent service delivery.
- Maintain a customer-centric approach to enhance service quality.

📌 Spe-customer Service Hc (Pune)
🏢 Cognizant
📍 Pune