Job Title : Customer Service Representative City : Gurugram State/Province : Haryana Posting Start Date : 7/14/26

Wipro Ltd. is looking for a Customer Service Representative for our Human Resource Outsourcing Business into a B2B campaign.

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Principal Responsibilities : Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

To strive to create a healthy and fun filled Environment in the team

Display interpersonal skills in handling the day-to-day operations on the floor

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation & follow-up

Identify, share and support operational improvements

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Critical Skills Required : Very Good written & spoken communication skills

Should be flexible to work in rotational shifts in 24*5 work environment

Proficient in computer usage and Basic knowledge on MS Office

Pro-active & Positive Attitude - Ability to Work efficiently and effectively in a team

Excellent Customer facing Skills and Ability to build Rapport





Should have the ability to escalate issues with a view to bringing about a win-win resolution

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Education Eligibility : Full time MBA, BE, B Tech graduates with minimum 6 months of relevant experience can apply.

Locations and Shifts : Gurugram as per the business requirements

US Shifts - Evening/Night Shifts for 5 Days a week with 2 fixed offs

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Perks and Benefits : Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)

Health Insurance at nominal rates facilitated by the organization

Regular Rewards and Recognition programmes

Career mapping and growth

Regular Learning & Development initiatives

Further Education assistance programmes Mandatory Skills : Health and Welfare (HW).

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Customer Service Representative (Gurugram)
🏢 Wipro
📍 Gurugram