Job Title: Customer Care Manager

Experience : 2-3 Years Location: Indore

Job Summary

Key Responsibilities

- Manage and oversee daily operations of the customer care team.
- Handle customer queries, complaints, and feedback in a professional manner.
- Ensure high levels of customer satisfaction and service quality.
- Train and guide customer support staff to improve performance.
- Monitor customer service metrics and prepare reports.
- Develop strategies to improve customer service processes.
- Coordinate with other departments to resolve customer issues quickly.
- Maintain accurate records of customer interactions.

Requirements :

- 2-3 years of experience in customer service or customer care.
- Excellent verbal and written communication skills .




- Robust problem-solving and conflict-resolution abilities.
- Ability to manage multiple customer requests efficiently.
- Good interpersonal and team management skills.
- Basic knowledge of CRM systems and customer support tools is an advantage.

Preferred Skills

- Leadership and team management
- Time management and organizational skills
- Customer-focused approach

Job Types : Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits :

- Provident Fund

Work Location: In person

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