Job role - Customer Service Representative

About Us

Join Comfort Click , a premier e-commerce multinational specialising in branded nutraceuticals, vitamins, minerals, and healthcare products for humans and pets. Since our inception in 2005, we have rapidly expanded across Europe and continue to strengthen our footprint globally.

In 2025, Comfort Click became a proud part of Zydus Wellness Ltd. , one of India’s most respected and publicly listed healthcare and wellness companies. Backed by the legacy, trust, and innovation of Zydus, we are now entering an exciting new phase of growth — combining our strong e-commerce expertise with the stability and scale of a global healthcare leader.

Our UK headquarters, along with our energetic Indian offices in Hyderabad and Vadodara, are at the forefront of continuous innovation, strongly focused on nurturing in-house talent. We cultivate a collaborative and entrepreneurial culture, where decision-making is swift, ideas are valued, and your contributions make a visible impact. At the same time, being part of Zydus Wellness provides the credibility, career stability, and opportunities that come with a world-renowned healthcare group.

Be part of Comfort Click’s exhilarating growth story within the Zydus family , where your career is empowered by both speed and scale.

Key Responsibilities

- Assist customers with order-related queries including order modifications, cancellations, and returns.
- Provide accurate information regarding products, shipping, payments, and promotions.
- Maintain detailed and organized records of all customer interactions and resolutions.
- Coordinate with internal teams such as Logistics, Finance, Sales, and Operations for timely issue resolution.
- Proactively follow up on complaints and ensure customer satisfaction through transparent communication.
- Guide customers on the use of promotional offers, discounts, and seasonal campaigns.




- Navigate multiple systems and browsers to fetch order details and resolve customer concerns efficiently.
- Stay updated on product catalogs, logistics updates, and internal policy changes.
- Understand international customer expectations and provide region-specific support where needed.
- Recommend relevant products to customers based on their needs, upselling when appropriate.
- Demonstrate effective problem-solving, empathy, and attentiveness in all interactions.
- Ensure punctuality and effective workload sharing during scheduled shifts.
- Qualifications
- Minimum of 1 year experience in a customer service role (UK or US e-commerce domain preferred).
- Good understanding of e-commerce logistics, customer lifecycle, and service expectations.
- Familiarity with platforms like Amazon, eBay, or similar marketplaces.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and navigate multiple systems efficiently.
- Positive attitude, high adaptability, and proactive team spirit.

Benefits

- Market-leading pay rates.
- Performance-based incentives.
- 95% of management promoted from within.
- Service recognition awards.
- Dynamic, motivated international team.
- Regular performance recognition awards.
- Fantastic social events.

Comfort Click is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

Pay: ₹200,000.00 - ₹400,000.00 per year

Benefits :

- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How many days of Notice period? ( Mandatory)

Experience :

- Customer Service Representative : 1 year (preferred)

Work Location: In person

📌 Customer Service Representative (Hyderabad)
🏢 Comfort Click
📍 Hyderabad