JIPVI ECOMMERCE PRIVATE LIMITED

Job Description: Customer Support Executive

Company Name : JIPVI Ecommerce Pvt Ltd Job Location : Uttam Nagar, Matiala, Delhi Working Days : Monday - Saturday Working Hours : 9:00 AM to 6:00 PM Salary : ₹15,000 - ₹20,000 per month

About the Company

Jipvi Ecommerce Pvt Ltd is a dynamic and growing e-commerce company dealing in a wide range of electronic instruments, tools, and wholesale products. We are committed to delivering quality products and providing excellent customer service. We are looking for a professional, patient, and customer-focused individual to join our team and deliver exceptional customer service while effectively addressing and resolving customer queries and concerns.

Role Overview

Roles and Responsibilities

- Customer Support : Handle customer queries and provide accurate information regarding products, orders, delivery, returns, replacements, refunds, and other concerns.
- Address Customer Grievances : Listen carefully to customer complaints, understand their issues, and provide appropriate solutions in a professional manner.
- Order Assistance : Assist customers with order-related queries, including order status, delivery updates, cancellations, returns, and replacements.
- Issue Resolution : Coordinate with internal teams such as sales, warehouse, logistics, and accounts to resolve customer issues efficiently.
- Follow-Up : Regularly follow up on unresolved complaints and ensure that customer issues are closed within the expected timeline.
- Maintain Records : Maintain proper records of customer complaints, queries, resolutions, and follow-ups.
- Customer Satisfaction :



Ensure a positive customer experience by providing polite, helpful, and timely support.
- Escalation Management : Identify serious or unresolved issues and escalate them to the concerned senior or department.
- Feedback Collection : Record customer feedback and communicate recurring issues to the relevant team for improvement.
- Professional Behaviour : Remain calm, patient, polite, and professional while handling difficult or upset customers.

Job Requirements

- Education : Minimum 12th Pass.
- Experience : Freshers can apply. Prior experience in customer support, telecalling, e-commerce, or a related field will be an advantage.
- Language Skills : Good verbal communication skills in Hindi and English .
- Communication : Strong listening and interpersonal skills with the ability to communicate clearly and effectively.
- Patience : Must be calm, patient, and composed while handling customer complaints and difficult situations.
- Problem-Solving : Ability to understand customer problems and provide practical and appropriate solutions.
- Customer Focus : A positive attitude and strong commitment to customer satisfaction.
- Other Skills : Ability to multitask, manage multiple customer queries, and work effectively in a team.

Advantages & Perks

- Work Environment : A positive, supportive, and collaborative work culture.
- Growth : Opportunity to develop customer service and communication skills and grow within the organization.
- Stability : A stable position in a growing and established e-commerce company.

How to Apply : WhatsApp : (phone hidden)

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits :

- Cell phone reimbursement
- Health insurance

Work Location: In person

📌 Customer Support Executive (Cse) (Uttam Nagar)
🏢 JIPVI ECOMMERCE
📍 Uttam Nagar