Cathay Pacific

- Customer Services
- Customer Care Department
- Contract
- Mumbai, India
- Application deadline: 30 Jun 2026

Company Description :

- Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
- Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
- If you are seeking an prospect to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.

Role Introduction : The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer needs, promote Cathay services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.

Key Responsibilities :

- Agents to provide customer service through Digital (livechat, whatsapp, FB messenger, etc.) and Telephone channels globally to all Cathay customers.
- Recommend travel products,



fares and services and provide new booking support to customers.
- Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics.
- Capture every sales opportunity to improve revenue generations.

Requirements :

- Academic Qualifications
- Graduation in any discipline is a must
- Knowledge, skills, training and experience
- Good command of written and spoken English and core market language (if applicable)
- Customer service-oriented attitude
- Great communication, listening and problem-solving skills
- Ability to work as part of a team and independently
- Ability to work organized and focused
- Ability to work under pressure
- Willing to work on shifts

- Benefits : Cathay is proud to offer eligible employees competitive compensation & benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

- Travel Privileges on Cathay Pacific Airways Global Network
- Extensive well-being programs including health and employee assistance program perks to help you stay well.
- Paid Leave
- If this position requires a uniform, a uniform allowance will be provided.

Personal & Application Information : Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

📌 Customer Care Advisor Iii (Ftc) (Mumbai)
🏢 Cathay Pacific
📍 Mumbai