CUSTOMER CONSIERGE

- COUNTRY
- Argentina, Costa Rica, Mexico, Colombia, Chile
- FORMAT
- Remote

Svitla Systems Inc. is looking for a Customer Concierge for a full-time position (40 hours per week) in Argentina, Costa Rica, Mexico, Colombia and Chile.

Our client is a national provider of managed security and IT solutions. They specialize in securing businesses with cyber-first solutions, reducing risks, optimizing performance through end-to-end solutions, and strategizing for the future to support long-term growth.

- Working US business hours is required, and weekly meetings with the team. You will work closely with the entire development team and Sales Account Managers.

Job Summary

- A sense of urgency and the ability to manage multiple tasks efficiently are essential for this role.

- No supervisory responsibilities are required. Role expected to serve as an individual contributor in a collaborative team environment.

- Key Competencies:

- Customer Service

- Customer Relationship Management (CRM) software

- Strong Verbal and Written Communication Skills

- Detail Oriented and Organized

QUALIFICATIONS

- College degree not required, similar on-the-job experience preferred.
- Strong customer service skills.
- Experience working with a CRM, preferably ConnectWise, Salesforce, or Microsoft Dynamics.
- Experience in a Call Center environment would be beneficial.
- Detail-oriented and highly organized.
- Ability to manage multiple tasks with a sense of urgency.
- Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and others, both internally and externally.
- Proactive in adopting best practices and a leader in process adherence.




- Ability to work in a team environment and demonstrate superior leadership, presentation, and planning ability, as well as verbal and written communication skills.
- Business acumen; translating business requirements into Customer Concierge solutions.
- Flexible and able to remain calm in times of stress while managing multiple priorities at one time.
- Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations.Sound problem-solving technique with the ability and persistence to generate and discuss options and help determine the best solution.DUTIES AND RESPONSIBILITIES
- Reactive responses to customer inquiries for assistance.
- Logging all customer communications.
- Take ownership of assigned tasks and see them through to completion.
- Use of Salesforce for customer relationship management.
- Use of ConnectWise for service management.
- Attend team meetings.
- Adhere to established policies and procedures.
- Uphold all company values.

WE OFFER

- US and EU projects based on advanced technologies.
- Competitive compensation based on skills and experience.
- Regular performance appraisals to support your growth.
- Comprehensive private medical insurance.
- Christmas Bonus in the amount of 50% of the monthly payment.




- Bonuses for recommendations of current employees.
- Bonuses for article writing, public talks, other activities.
- 15 vacation days, 10 holidays, 10 sick leaves.
- Personalized learning program tailored to your interests and skill development.
- Free tech webinars and meetups organized by Svitla.
- Fun corporate onlineoffline celebrations and activities.
- Well-established remote culture.
- Awesome team, friendly and supportive community!

ABOUT SVITLA

Svitla Systems is a global digital solutions company headquartered in the U.S. and operating across the Americas, Europe, Asia, and APAC. Since 2003, we have served a wide range of clients — from innovative start-ups to Fortune 500 companies.

Our success is built on partnership. By integrating seamlessly with clients’ teams, we create lasting collaborations that drive real results.

We are strong advocates of workplace flexibility, remote culture, individual approach to professional and personal growth.

Svitla is proud to be an equal opportunity employer. All qualified applicants will receive consideration for cooperation without regard to age, gender identity, sexual orientation, religion, race, color, national origin, disability, or any other characteristic protected by applicable law.

Our global mission is to build a business that contributes to wellbeing of our partners, personnel, and their families, improves our communities, and makes a lasting difference in the world.

Together, we are coding a brighter tomorrow — and living it.

Join us!

LET'S MEET IN PERSON

Olena Kokoieva : RECRUITER**:

LinkedIn:

- Olena Kokoieva

📌 Customer Consierge (Naushera)
🏢 Svitla Systems
📍 Naushera