About the Role

Key Responsibilities

- Resolve customer complaints and provide appropriate solutions.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the relevant departments when required.
- Follow up with customers to ensure issue resolution and satisfaction.
- Provide product and service information to customers.
- Meet individual and team performance targets.
- Maintain a high level of professionalism and customer service standards.

Required Skills :

- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Active listening and customer-centric approach.
- Basic computer proficiency (MS Office, CRM software).




- Ability to multitask and work in a fast-paced environment.
- Solid organizational and time-management skills.

Qualifications :

- Bachelor's degree in any discipline (preferred).
- Prior experience in customer support, call center, or client servicing is an advantage.

What We Offer

- Competitive salary package.
- Performance-based incentives.
- Training and career growth opportunities.
- Supportive and collaborative work environment.

Job Type : Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Service Representative (Okhla)
🏢 Namami Infotech India
📍 Okhla