Kenvue is currently recruiting for a: Customer Service Specialist (Supply Chain)

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

Role reports to : Customer Service Manager Distributor Markets - MENAP and KSA

Location : Asia Pacific, India, Karnataka, Bangalore

Work Location : Hybrid

What you will do

Kenvue is currently recruiting for: Customer Service Specialist

This role reports to Senior Customer Service Executive and is based in Bangalore.

Who we are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage.

What we do

At Kenvue, we realize the extraordinary power of everyday care.



Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE® and JOHNSON’S® that you already know and love. Science is our passion; care is our talent.

General Information

Job Title

Customer Service Specialist

Reports to

Senior Customer Service Executive

Functional Group

Supply Chain

Location

Bangalore

Main Responsibilities

The “Customer Service Specialist” is responsible for managing & monitoring end to end order processing, preparing order reports & analysis, investigating and resolving customer complaints and providing in-depth information to customers & internal stakeholders.

Key Responsibilities

Order & Customer Management

- New Customer setup A-Z (SAP & MDGC)
- Receive customer orders through Distributor Gateway portal, reviewing, idoc monitoring & resolution, processing deliveries, customer alignments
- Order maintenance including master-data updates (code, MOQ, shipping point, incoterms), pricing check & update, stock availability check and allocations, order change & cancelations
- Customer relationship management including (bi) monthly reviews, order alignments, follow ups, claims and complaints
- Collaborate with cross-functional teams (Supply Chain team, Commercial team, Operation, Regulatory Affairs, Finance) to achieve monthly sales target




- Manage manual orders like sample & inter-affiliate stock transfer orders (e.g. KSA STO)
- Monitor monthly revenue progression through daily order and availability checks, delivery creation, risk assessment
- Invoice management included but not limited to Proforma Invoice processing, invoice changes and corrections

Reporting & Analysis

- Report revenue progression through analysis of open orders, shipped orders, risk factors and balance to go
- Open order management, backorder and UFR report review and reason coding
- Support Customer Survey (when needed) and handle action plans
- Analyze reports and data to identify areas for improvement

Claims, Compliant and Compliance

- Review and analyze customer claims and complaints to identify trends and ensure compliance with company policies
- Support Audit requirements when necessary
- Acquire knowledge of the Quality Management System that has been adopted by the Business Cluster of Marketing Companies and the relevant Quality System Procedures that are applicable to the job through inclusion of related processes and procedures in the individual training plan.
- Report any non-compliances or deviation to the Commercial Quality and Compliance functions of the sub-cluster in AMET

What We Are Looking For

Required Qualifications

Education and Experience :

- Minimum of 3-6 years of experience in customer service or related field
- Associate's degree or equivalent education level preferred
- Language proficiency - English & Arabic
- Working hours and holidays as per UAE time and calendar
- Excellent communication and interpersonal skills
- Strong problem-solving abilities, owner’s mindset and attention to detail
- Ability to work effectively in a fast-paced and energetic environmen

📌 Customer Service Specialist (Supply Chain) (Bengaluru)
🏢 Kenvue
📍 Bengaluru