Customer Care Executive - Job Description

Job Title : Customer Care Executive Department : Customer Support / Customer Service Reports To : Customer Service Manager / Team Leader

Job Summary

A Customer Care Executive is responsible for handling customer inquiries, resolving complaints, and providing information about products or services. Their goal is to ensure a positive customer experience and maintain strong customer relationships.

Key Responsibilities

- Handle and resolve customer complaints and issues efficiently.
- Provide accurate information about products, services, and company policies.
- Record customer interactions and maintain customer service records .
- Follow up with customers to ensure issue resolution and satisfaction .
- Coordinate with other departments to resolve complex customer problems .
- Maintain high standards of customer service and professionalism .
- Assist customers with orders, billing, returns, or technical support .
- Meet customer service targets and response time goals .

Pay: ₹10,000.00 - ₹15,000.00 per month

Advantages :

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Pali)
🏢 Kaayura Cosmetics
📍 Pali