Customer Service Advisor - US E-Commerce Voice Process

Location : Jaipur, Rajasthan Employment Type : Full-Time Company : Transcom

About the Role

Transcom is hiring experienced Customer Service Advisors for its US E-Commerce Voice Process. This role is ideal for customer service professionals who are passionate about delivering exceptional customer experiences, resolving customer concerns, and providing high-quality support in a fast-paced environment.

Key Responsibilities

- Handle inbound customer interactions professionally and efficiently.
- Assist customers with order-related queries, including order updates, returns, refunds, cancellations, payment concerns, and delivery-related issues.
- Provide accurate information and appropriate resolutions while maintaining a positive customer experience.
- Document customer interactions accurately in internal systems.
- Meet quality, productivity, and customer satisfaction standards.
- Follow company policies and established customer service procedures.

Eligibility Criteria

- Minimum 1 year of experience in an international BPO customer service process.
- Experience in Retail,



Airline, Insurance, or similar customer service environments is preferred.
- Excellent English communication skills with the ability to interact confidently with international customers.
- Solid problem-solving, active listening, and customer service skills.
- Comfortable working in a dynamic, performance-driven setting.

Desired Skills

- Strong verbal communication and interpersonal skills.
- Customer-first approach with empathy and professionalism.
- Ability to multitask and manage customer interactions effectively.
- Attention to detail and commitment to service excellence.

What We Offer

- Competitive compensation package.
- Professional training and onboarding support.
- Career growth opportunities with a global customer experience organization.
- Collaborative and inclusive work environment.
- Employee transportation facility as per company policy.

Contact :

- (phone hidden)

Pay: ₹30,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Customer Support Advisor (Jaipur)
🏢 MBSPL
📍 Jaipur