TO WHOMSOEVER IT MAY CONCERN

About Awarathon

Awarathon is a first-of-its-kind AI-enabled video role-play platform designed to help sales teams deliver the perfect pitch—consistently.

Our proprietary AI trainer evaluates every critical aspect of a sales pitch, including body language, gestures, speech intent, and contextual understanding, and delivers actionable feedback through robust, customizable reports. This enables organizations to identify performance gaps and significantly improve sales effectiveness at scale.

Since launch, Awarathon has been trusted by several renowned global and regional brands, including Navana Pharmaceuticals PLC, Dr. Reddy’s, Glenmark, Bajaj Housing Finance, Sun Pharma, IPCA, Mankind, and OPPO.

Impact Delivered to Clients

- Up to 40% reduction in new-hire onboarding time
- Up to 60% reduction in training costs
- Significant improvement in overall sales performance Position: Customer Success Associate (Support Role)

Key Responsibilities

- Identify issues requiring further investigation and create support tickets accordingly
- Maintain accurate records of all customer interactions and resolutions in the support system




- Communicate directly with users via phone or video calls to resolve complex issues
- Ensure no customer query remains unresolved and track issues until closure
- Collaborate with internal teams (Product, Tech, Operations, etc.) to expedite issue resolution

Eligibility & Requirements

- Academic background in BBA / B.Com / M.Com / MBA (Marketing or related discipline preferred)
- Strong client-handling and customer service mindset
- Ability to create professional presentations for client pitches
- Excellent English communication skills (spoken and written)
- Hindi proficiency will be considered an added advantage
- Self-motivated, responsible, and able to work under pressure
- Robust interest in Customer Success, SaaS, and Business Development Behavioral Competencies
- Dynamic, proactive, and customer-centric
- Strong interpersonal and presentation skills Employment Details
- Employment Type: Full-time
- Location: Ahmedabad,Gujarat

Job Types : Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹400,000.00 per year

Work Location: In person

📌 Customer Success Associate (Support Role) (Ahmedabad)
🏢 Awarathon Awareness Initiatives
📍 Ahmedabad