Position : Female Customer Support Executive

Duty Time : 10 hours per day

Salary : Fixed ₹20,000 per month (based on experience)

Location : Work from home

Key Responsibilities: Customer Interaction & Support :

- Understand customer needs and provide appropriate solutions.
- Communicate effectively to resolve complaints and provide product/service information.
- Maintain accurate records of customer interactions and transactions.

Troubleshooting & Problem Solving :

- Diagnose and resolve technical issues or service-related problems.
- Provide guidance on product setup and usage.
- Escalate unresolved issues to appropriate internal teams.

Documentation & Reporting :

- Document customer interactions and maintain comprehensive case records.
- Prepare and present reports on customer support activities and trends.
- Monitor key performance indicators (KPIs) such as resolution time and customer satisfaction scores.

Training & Development :

- Assist in training new support staff on company policies and product knowledge.
- Stay updated with new product features and industry trends.
- Participate in continuous training sessions to enhance skills.





Policy Adherence :

- Ensure all customer interactions comply with company policies and standards.
- Uphold data privacy regulations and safeguard customer information.

Requirements :

- Education : Bachelor's degree preferred.

- Experience : Minimum 2 years in customer support or a customer-facing role.

- Skills :

- Solid communication and interpersonal skills.

- Ability to remain calm under pressure and handle challenging situations.

- Proficiency with CRM software and other customer service tools.

Shifts : Perks and Benefits :

- Fixed salary based on experience.
- Work-from-home flexibility.
- Leadership role with career growth opportunities.

Application Process : Pay: From ₹20,000.00 per month

Benefits :

- Work from home

Application Question(s):

- Are you willing to work 10 hours of duty ?
- Do you have laptop and wifi ?
- Why do you prefer work from home?

Experience :

- Live chat: 1 year (required)

Language :

- English (required)

Work Location: Remote

📌 Female Customer Support Executive (India)
🏢 beutics.com
📍 India