Key Responsibilities : 1. Lead Qualification & Communication : -Handle inbound and outbound calls to qualify leads based on set criteria. -Engage potential clients by understanding their requirements and offering relevant solutions. -Maintain a high level of professionalism in all customer interactions. 2. Data Management & Reporting : -Update client details and interaction history in the CRM system accurately. -Prepare daily and weekly lead management reports. -Ensure timely follow-up on missed call tickets and chat inquiries. 3. Client Support & Engagement : -Address customer inquiries with a courteous and problem-solving approach. -Provide essential product/service details to leads. -Route complex issues to the appropriate teams when necessary. 4. Collaboration & Process Improvement : -Work closely with sales and marketing teams to improve lead qualification processes. -Suggest process enhancements to boost team efficiency and client experience.

Required Skills & Qualifications : -Education: Bachelor’s degree preferred but not mandatory. -Experience: 1-2+ years of experience in customer service, telemarketing,



call centers, BPO, or related fields. Freshers with a strong interest in customer communication are encouraged to apply. -Communication Skills: Fluent in English and Hindi, with excellent verbal and written communication. -Technical Skills: Familiarity with CRM systems, MS Office, and live chat tools. -Interpersonal Skills: Active listening, patience, empathy, and customer-focused mindset. -Problem-Solving Skills: Ability to identify customer needs and provide suitable solutions.

Preferred Qualifications : -Prior experience in pre-sales, telecalling, or customer service roles. -Exposure to handling high-volume customer interactions.

Why Join Us : -Be part of a dynamic and supportive team. -Opportunities for career growth and skill development. -Gain experience in a quick-paced and customer-centric environment.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Gurugram)
🏢 myHQ by ANAROCK
📍 Gurugram