JOB DESCRIPTION

- GENERAL FUNCTION :

- By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Commercial products and services.

- Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience.

- ESSENTIAL DUTIES AND RESPONSIBILITIES :

- Handles customer interactions in a professional, courteous manner.

- Provides accurate information to the customer. Explains products and policies so the customer can understand.

- Handles Premier and Core client interactions. Serving as the main point of contact for this segment of clients.

- Directs Treasury Management product and service requests to the CSC Implementations Specialists.





- Accurately enters or confirms customer information into database; initiates and/or completes proper request forms in assisting customers.

- MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

- High school education or equivalent.

- Minimum One (1) years of previous customer service or commercial experience preferred.

- Experience in International voice process is preferred.

- Excellent telephone communication skills are essential.

- Must be able, and willing to learn about Bank products and services.

- Positive problem-solving skills.

ROTATIONAL SHIFT

Job Types : Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits :

- Provident Fund

Experience :

- International voice process: 1 year (required)

Language :

- English (required)

Work Location: In person

📌 Customer Service Representative (Vadgaon)
🏢 Advait Techserve India
📍 Vadgaon