Roles & Responsibilities

- Maintain a positive, empathetic, and qualified attitude toward customers at all times
- Handle and resolve customer complaints in a timely and effective manner
- Provide accurate information about products and services
- Maintain records of customer interactions, transactions, and feedback
- Coordinate with internal teams to ensure quick resolution of customer issues
- Identify customer needs and suggest appropriate solutions
- Share feedback to improve customer service processes
- Ensure high levels of customer satisfaction and support

Requirements :

- High school diploma or equivalent (Bachelor’s degree is a plus)
- 0-3 years of experience in customer support or a similar role
- Strong communication and interpersonal skills
- Ability to stay calm and handle difficult situations professionally
- Basic computer knowledge and familiarity with CRM tools
- Problem-solving mindset with attention to detail
- Ability to multitask and manage time effectively

Preferred Skills

- Customer-first attitude with strong listening skills
- Team player with a proactive approach

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Representative (Ahmedabad)
🏢 MediaNV
📍 Ahmedabad