Job Purpose :

- & post-possession).

Key Responsibilities

Customer Interaction & Support

- Address customer concerns related to Booking status, Payment details, Construction updates, Possession timelines etc.

Complaint Management

- Register and track customer complaints in CRM system
- Categorize issues like Technical (construction/maintenance), Financial (payments, charges) or Documentation-related.
- Coordinate with internal departments for resolution
- Ensure timely closure within defined TAT

Coordination & Follow-Up

- Liaise with: CRM Team (post-sales & collections), Projects/Construction Team, Maintenance Team
- Follow up internally to ensure customer issues are resolved
- Keep customers updated regularly

Data Management & Reporting

- Maintain customer interaction records in CRM/ERP
- Track complaints, feedback, and service requests
- Prepare daily/weekly MIS reports





Customer Experience Enhancement

- Ensure high service quality and professionalism
- Manage difficult customers with patience and empathy
- Support customer engagement initiatives (events, possession drives)

Required Skills :

- Solid communication skills (Hindi & English)
- Good listening & problem-solving ability
- Ability to handle pressure and escalations
- Basic knowledge of CRM/ERP systems
- Customer-centric attitude

Qualification & Experience

- Graduate in any discipline :

- 1-4 years of experience in customer service (real estate preferred)

Job Types : Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits :

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Representative (Ghaziabad)
🏢 EMS
📍 Ghaziabad