We are looking for a proactive and professional Customer Support Representative to manage customer enquiries, coordinate order processing, and provide end-to-end support for our aluminium scaffolding and height-access equipment rental and sales business across India.

Key ResponsibilitiesCustomer Communication

- Respond promptly and professionally to customer requests
- Provide product and service information clearly

Order & Enquiry Coordination

- Coordinate with Inside Sales for quotations
- Update customers regarding order status, dispatch timelines, and availability
- Maintain proper documentation of all customer interactions

Rental & Sales Support

- Track rental deployments and return schedules
- Assist customers with extension requests
- Ensure correct information is shared regarding billing cycles

Complaint & Issue Resolution

- Record customer complaints and escalate internally
- Coordinate with Operations and Logistics for resolution
- Ensure timely closure of service requests

CRM & Data Management

- Maintain accurate customer records in CRM
- Update lead and order details
- Track follow-ups and reminders





Payment Follow-Up Support

- Remind customers regarding due payments
- Coordinate with Accounts for reconciliation
- Ensure commercial terms are communicated clearly
- 2-10 years experience in Customer Support / Coordination / B2B Sales Support
- Experience in Industrial / Construction / Equipment industry preferred
- Strong communication skills (English & Hindi)
- Good follow-up discipline
- Comfortable handling multiple customers simultaneously

Key Skills

- Customer Handling
- Communication
- Coordination
- Problem Solving
- Documentation
- Follow-up & Payment Tracking

What We Offer

- Stable long-term growth opportunity
- Exposure to Pan-India industrial clients
- Structured work setting
- Performance-based growth

Salary

As per industry standards (Based on experience)

Job Types : Full-time, Permanent

Pay: ₹10,000.00 - ₹35,000.00 per month

Education :

- Bachelor's (preferred)

Experience :

- 10 yrs : 1 year (preferred)

Work Location: In person

📌 Customer Support Representative (India)
🏢 Nexrise India Infra
📍 India