Job Overview : Key Responsibilities :

- Resolve customer complaints and provide appropriate solutions
- Maintain accurate records of customer interactions and transactions
- Provide product and service information to customers
- Follow up with customers to ensure issue resolution and satisfaction
- Escalate complex issues to the appropriate department when necessary
- Assist in improving customer experience and service processes

Required Skills & Qualifications :

- High school diploma or Bachelor’s degree preferred
- Strong communication and interpersonal skills
- Problem-solving ability with a customer-first mindset
- Ability to handle high volumes of inquiries professionally
- Basic computer skills and familiarity with CRM systems

Preferred Qualities :

- Patience and empathy when dealing with customers
- Ability to multitask and work under pressure
- Positive attitude and solid team collaboration skills

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Representative (Ludhiana)
🏢 Webologix
📍 Ludhiana