Duties and Responsibilities :

- Performs 50% voice and 50% non voice tasks.
- Thoroughly and efficiently gather required customer information
- Research remittance information and updated status of the transaction.
- Review documents shared by customers to match with Internal information.
- Work closely with Partners and other stakeholders to ensure delivery of remittance submitted.
- Meet and exceed company and individual performance metrics.
- Be a reliable and agile resource for customer service.

Qualifications : Soft Skills

- Good oral and written business English communication skills with emphasis on comprehension, fluency and sentence construction.
- Excellent multi tasking ability and research skills.
- Good customer service orientation.
- Ability to set expectations, deliver and mediate information in a positive way.




- Good attention to details and meticulous attitude.
- Good time management skills.
- Critical thinking and decision-processing skills.
- Ability to work in a routinary environment, robust self-discipline, work ethic and resilience.
- Must be willing to work onsite (Yerawada, Pune, Maharashtra).
- Must be willing to work in a shifting schedule including weekends and holidays.

Technical Skills

- Typing speed of at least 35 WPM.
- Effective business writing skills.
- Experience in using multiple web tools is a must.
- Good internet and computer navigation skills.

Experience :

- Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Care Executive (Pune)
🏢 full potential solutions
📍 Pune