Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

- Work towards the Mission statement provided for Power Technique Service (PTS) Division
- To contribute in building an efficient, agile, and service driven organization through a positive and proactive approach.
- Ensure high customer satisfaction and support sales results through effective service planning, process adherence, and close coordination with customers, channel partners, sales teams, and internal support functions.
- Plan, coordinate, and execute service activities by managing service orders, logistics coordination, documentation, and accurate system bookings in SAP
- Manage end to end administration across PTS systems (DMS, SAP, MAM2, COPS, Rebearing cockpiit), ensuring data accuracy, compliance, and audit readiness.
- Track and manage open service orders including FP, CH, OH, FOC, warranty, and extended warranty service jobs, ensuring timely closure and dispatch coordination.
- Support field service engineers through service planning, timely SJA bookings, and follow up on service reports and documentation.
- Ensure service hours are correctly booked in the SJA module & timely closure of jobs in MAM2
- Act as the primary point of contact for regional customer support and provide effective after sales support for all Power Technique products.
- SPP / Extended warranty monitoring & invoicing, tracking of SPP / Extended warranty machines
- Handle end to end Repower activities including old core to reman booking, core tracking,



Purchase order release / ACDC coordination, stock transfer, invoicing, subcontracting, WIP, and TECO closure, GRR & Inventory handling.
- Coordinate with logistics and sourcing teams to manage parts availability, Warranty FOC orders follow-up and Repower Centre requirements
- Follow up with internal and external logistics teams for dispatch of parts and materials.
- Track non-available or delayed parts and coordinate with sourcing teams.
- Maintain complete and accurate service order documentation for audit and tracking.
- Booking of SO (FOC Sales Order) and service processes strictly as per company guidelines.
- Manage warranty handling, Warranty reimbursement follow ups, dealer expense reimbursements, and vendor payment coordination with finance teams.
- Monitor key service KPIs including service variance, MTTR, and NPS, tracking records and collect regional inputs timely.
- Assist in payment follow-ups and coordination with finance when required.
- Having close follow-up on Service KPI points, Service Variance
- Drive SOP adherence, process updates, and continuous improvement initiatives aligned with global guidelines.
- Manage Installed Base and digital service initiatives including Fleet Link, PM tracking, Power Connect, QR code service registration, and data updates.
- Coordinate with Product specialist and assign Learning Link modules,



monitor & update skill matrix records.
- Ensure timely updates of TIA records from service and Repower teams.
- Administration activities for all PTS systems

Location : PUNE

To succeed, you will need

Knowledge :

- 3 to 8 years experience
- Good knowledge on Compressor / Construction/ Mining industries will be an added advantage

Personality Requirements :

- Good communication Skills with an open minded attitude
- Always Ready to gain Knowledge of products and channel dynamics
- Computer Skills - E-mails, MS Office must.
- Interpersonal skills - Approach to Customers professionally
- Energetic, enthusiastic and able to meet stringent deadlines
- Ability to Handle / Deliver under pressure
- Excellent eye for details and quality
- Work requires willingness to travel to Repower Centre, Chakan Pune (Approx. 50% of Working time)
- Creativity / Innovative Ideas to resolve issues for satisfying Customers
- Basic knowledge on Spares Parts Business

In return, we offer you

- A friendly, family-like atmosphere
- Plenty of opportunities to grow and develop.
- A culture known for respectful interaction, ethical behaviour, and integrity.
- Potential to see your ideas realized and to make an impact.
- New challenges and new things to learn every day.
- Access to global job opportunities, as part of the Atlas Copco Group

City

- Pune

Last Day to Apply

07-06-2026

- Company: Atlas Copco Group- Functional area:

- Service- Location:

- India- City:

- Pune- In office/remote:

- On-Site- Brand:

- Atlas Copco- Company Name:

- Atlas Copco (India) Private Ltd.- Date of Posting:

- June 1, 2026- Last day to apply:

- June 7, 2026

📌 Power Technique Customer Centre - Service Planner - Pune
🏢 Atlas Copco Group
📍 Pune