Results-driven Customer Relationship Manager with experience in managing customer interactions, enhancing user satisfaction, and driving retention across leading e-commerce platforms such as Myntra, Amazon, and other online marketplaces. Skilled in handling high-volume customer queries, resolving issues efficiently, and building long-term customer loyalty.

Key Responsibilities :

- Resolve customer complaints related to orders, returns, refunds, payments, and product issues in a timely manner.
- Maintain strong relationships with customers to improve retention and lifetime value.
- Monitor and analyze customer feedback to identify trends and areas for improvement.
- Coordinate with internal teams (logistics, warehouse, vendors) to ensure seamless order fulfillment.
- Handle escalations and provide effective solutions while maintaining brand reputation.
- Use CRM tools and dashboards to track customer interactions and performance metrics.




- Ensure compliance with company policies and service standards.
- Assist in implementing customer engagement strategies and loyalty programs.

Key Skills :

- Customer Relationship Management (CRM)
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution
- Data analysis and reporting
- Multitasking in fast-paced environments
- Knowledge of e-commerce operations (order lifecycle, returns, refunds)
- Familiarity with CRM software (e.g., Salesforce, Zendesk, Freshdesk)

Experience :

- Proven experience working with e-commerce platforms such as Myntra, Amazon, Flipkart, or similar marketplaces.
- Experience in handling high customer volumes and meeting service-level agreements (SLAs)

Job Types : Full time, Permanent

Pay: ₹20,000.00 - ₹32,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Jaipur)
🏢 DA AFK VENTURES PRIVATE
📍 Jaipur