About the organization : Bhanzu is a Math EdTech company which has recently raised a Series B round led by Epiq Capital with participation from Z3 partners and existing investors and is rapidly scaling across geographies with online live classes and games.

About the Founder & CEO - Neelakantha Bhanu

Neelakantha Bhanu Prakash is the world's fastest human calculator and India’s mental math Olympic Gold Medalist. Alongside holding four world records and 50 Limca book records, Mr.Bhanu is also a TEDx speaker and educator. He believes that the skill he has been gifted with can be passed on and taught using the right methodology and initiates in the same direction. Giving his vision of completely eradicating Math phobia a headstart Mr.Bhanu has led numerous projects for developing Arithmetic skills in students across the globe.

He has addressed audiences across 23 countries at the CommonWealth Conclaves, Future city Summits, ISB, IITs, and Multiple other global institutions and meets about the importance of Arithmetic learning in the overall development of a child.

Website : Role : Customer Support US (Night Shift)

Location : Bangalore, HSR Layout.

Role Overview : As a Customer Support Executive (Voice Process), you will be the voice of Bhanzu and the first point of contact for parents and students. You will handle inbound and outbound calls, resolve concerns efficiently, and ensure a seamless, positive customer experience at every interaction.

Key Responsibilities :

- Manage inbound and outbound customer calls in a timely and professional manner
- Proactively follow up on pending issues to ensure complete resolution
- Identify customer needs and provide accurate, solution-oriented responses
- Escalate complex issues appropriately while maintaining ownership




- Follow through with cross-functional teams until customer issues are fully resolved
- Maintain detailed and accurate records in CRM systems
- Meet defined KPIs including CSAT, quality scores, response time, and productivity metrics
- Contribute to continuous improvement by sharing customer insights and feedback

Required Skills :

- Excellent verbal communication skills in English and Hindi
- Strong listening, comprehension, and articulation abilities
- High level of empathy, patience, and professionalism
- Ability to manage difficult conversations calmly and confidently
- Strong problem-solving and decision-making skills
- Basic proficiency in CRM tools and computer systems
- Ability to multitask and perform in a fast-paced, target-driven environment

Performance Expectations

- Deliver high Customer Satisfaction (CSAT) scores and consistently positive customer feedback
- Achieve and maintain strong First Contact Resolution (FCR) by resolving customer concerns effectively in the first interaction wherever possible
- Maintain quality, compliance, and call handling standards
- Meet productivity and response time targets

Preferred Qualifications :

- Prior experience in voice-based customer support or call center environment
- Experience handling high call volumes
- Exposure to ed-tech or service industry is a plus

Below are some are the company details for your reference : *

- Money Control:

- NDTV BSI:

- ET Now:

- YourStory turning point:

- The Current Indian Express:

- Life at Bhanzu: Job Types : Full-time, Permanent

Pay: ₹360,000.00 - ₹450,000.00 per year

Benefits :

- Provident Fund

Application Question(s):

- Are you comfortable with night shifts?
- Are you comfortable to work 6 days a week ?
- Are you fine with the budget range ( 3.6LPA - 4.5LPA ) ?

Work Location: In person

📌 Customer Support Associate (Hisar)
🏢 Bhanzu( formerly Exploring Infinities Edtech Private
📍 Hisar