JD - Customer Support & Sales Executive (Multiple Roles)

We are looking for dedicated and detail-oriented individuals to join our team across multiple shifts. The roles involve customer communication, lead management, and coordination with the design team for custom jewelry requirements.

Role 1: Customer Support - Design Coordination (Night Shift)

Responsibilities : Coordinate with the design team to create and review CAD designs

Share design updates with customers and gather feedback

Ensure timely communication and closure of design-related queries

Requirements : Robust written English and comprehension skills

Ability to understand customer requirements clearly

Spoken English is a plus

Role 2: Customer Support - Lead Management (Night Shift)

Responsibilities : Handle all incoming and existing leads (pending, failed, cart recovery, diamond search, CFW requests)

Assist customers throughout their buying journey

Ensure prompt responses and high conversion rates

Requirements : Excellent command of English (written and spoken)

Strong communication and customer-handling skills

Ability to multitask across multiple platforms

Role 3:



Customer Support - Day Shift Operations

Responsibilities : Manage pending tasks from the night shift

Handle all lead-related activities and ensure follow-ups

Maintain continuity in customer communication

Requirements : Organized and detail-oriented

Calling skills are a plus but not mandatory

Role 4: Customer Support - Gap Shift (Part-Time)

Shift Timing: 6:00 AM - 10:00 AM

6:00 PM - 10:00 PM

Responsibilities : Manage leads during gap hours, with priority on custom jewelry inquiries

Assist in maintaining lead flow and response time

Requirements : Strong written communication skills

Calling skills are a plus

General Requirements: Prior experience in customer support or sales is preferred

Experience in jewelry or luxury products is an advantage

Ability to work in a fast-paced environment

Strong attention to detail and problem-solving skills

Pay: ₹10,454.97 - ₹29,846.77 per month

Benefits :

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Cse) (Surat)
🏢 Surat Infotech
📍 Surat