- Types fast?
- Loves solving problems?
- Enjoys helping others and making tech easier to use?
If yes, this role is for you.
Why You’ll Like This Role You'll make an impact : Every chat you handle will help someone do their job better. Your support directly helps people succeed. You'll Grow Fast : We’re growing fast. You can grow into roles like Team Lead, Customer Success Ops, or Customer Training — based on your interest and performance. You'll learn current tools : We use modern AI tools (like Intercom AI) to make support fast and smart. You’ll get to work with them daily.
What You’ll Be Doing
- Reply to customer chats quickly — within 2 minutes
- Resolve 85% of chats within 30 minutes
- Keep CSAT above 90%
- Use tools like Intercom AI to reply smarter and faster
1. Help Center Articles
- Write and update 25+ support articles (FAQs, How-Tos)
- Make them clear and useful — so customers don’t have to ask twice
- Improve our chatbot by training it with better answers
- Share Customer Feedback
- Every week, share a summary of common bugs, questions, or feature requests with the Product & Tech team
- Use tags or simple grouping to highlight top issues
Your First 60 days
1. First 30 Days :
- Learn our tools, product, and processes
- Review support tickets to find what we can do better
- Suggest 3+ ideas to make support faster or smarter
1. From 30 day onwards
- Handle chats independently
- Start helping other team members
- Run 4+ product walkthroughs each month for customers
- Join bi-weekly syncs with Product and Sales to share what you’re hearing from users
Special Projects (Optional, But Encouraged)
- Automate repetitive support tasks using AI
- Create short reports when major issues happen — what went wrong and how we fixed it
How We Work
- We’re a small, fast team — no fluff, no politics
- You’ll get feedback often and be trusted to make decisions
- We help each other win, and we treat customers with care
Perks
- Learning Budget: Money for books, courses, or conferences
- Health Insurance: Allowance provided for medical cover
- Annual Team Retreat: You help pick the destination!