Key Responsibility Areas (KRA) - CRM

1. Customer Relationship Management

- Maintain robust relationships with existing B2B clients such as schools, institutions, and corporate clients
- Act as the single point of contact for customer queries, complaints, and order updates
- Ensure high customer satisfaction and retention

2. Order Management & Coordination

- Coordinate with sales, production, and dispatch teams for timely order execution
- Track order status from booking to delivery and update clients regularly
- Ensure accuracy in order details (size charts, designs, quantities, delivery timelines)

3. Client Onboarding & Communication

- Handle onboarding of new clients and explain company processes clearly
- Conduct regular follow-ups with clients for repeat business

4. Complaint Handling & Resolution

- Address customer complaints related to quality, fitting, delivery delays, or billing
- Coordinate internally to resolve issues quickly and effectively
- Maintain records of complaints and corrective actions

5. Data Management & Reporting

- Maintain proper CRM database with client details, order history,



and feedback
- Prepare daily/weekly reports on client interactions, pending orders, and issues
- Track customer feedback and suggest improvements

6. Sales Support & Business Growth

- Support the sales team in achieving targets through strong client relationships
- Identify opportunities for upselling and cross-selling (additional uniforms, accessories, etc.)
- Assist in renewal of annual contracts with schools and institutions

7. Coordination with Internal Departments

- Work closely with production, quality, dispatch, and accounts teams
- Ensure smooth communication flow between departments and clients
- Follow up on pending approvals, samples, and dispatch schedules

8. Documentation & Compliance

- Maintain records of purchase orders (PO), agreements, and approvals
- Ensure proper documentation for billing and dispatch
- Follow company policies and process guidelines

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Executive (Noida)
🏢 Lyallpur Emporium
📍 Noida