Customer Care Executive

Job Summary : Number of Positions : 01 required.

Experience :6 Months -2 Years of Experience** in (Customer Service Executive (CSE), CRM or Customer Support/Customer Care experience will be preferred).

Salary Range/ CTC :15000/- To 25000/-In hand Per month + P.F+ ESIC & Health Insurance Benefit. (CTC Rs. 2,38,089/- to Rs. 3,61,788/-** per annum.) (Salary depends on interview, Skills, Experience & last-drawn salary).

Educational Qualification : Any Graduate, Under-Graduate, 12th passed.

Required Skills :

- Fluent communications skills in English (Both verbal and written).
- Ability to listen and active problem-solving skills.
- Good interpersonal skills.
- Ability to handle pressure.
- Basic Computer Knowledge, MS-Word/Excel/PowerPoint.

Gender : Male/Female (anyone can apply).

Job Responsibilities and Duties :

- To handle the customer queries and escalations systematically, providing them with the best solutions.
- New customer addition and customer retention.
- Answer Customer/Client calls & queries professionally to provide information about products and services, take/cancel orders,



or obtain details of complaints to provide a resolution.
- The follow-up to ensure that appropriate actions are taken on customers/clients' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigations.

Benefits :

- Limited Calls. No heavy call flow level, per day (mostly less than 40).
- Day Shift only.
- Semi-voice process (mails + calls), good exposure to handling customer grievances, process improvement along with regular routine work.
- Health Insurance (cover worth Rs. 3 lakh) on completion of probation period of 6 months.
- 1 Fixed Weekly-Off (Sunday) and 2nd Weekly-Off will be Rotational (rotational off changes on weekly basis).

Benefits :

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Perks :

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Dighi)
🏢 Robu.in
📍 Dighi