We are hiring for one of our clients in the quick-commerce fashion industry for the position of Customer Experience Associate .

About The Role

As a Customer Experience Associate , you will be responsible for handling customer queries via calls and chat, resolving concerns efficiently, and delivering an exceptional support experience with quick response times and effective solutions.

Key Responsibilities

- Omnichannel Support: Manage high-volume inbound calls and live chats with professionalism and wit.
- Order Management: Assist customers with order tracking, 60-minute delivery updates, and "Try & Buy" queries.
- Problem Solving: Resolve issues related to payments, refunds, and returns efficiently to maintain high CSAT scores.
- Problem Solving: Resolve issues related to payments, refunds, and returns efficiently to maintain high CSAT scores.

Education & Experience

- Bachelor’s Degree: Highly preferred.
- Experience: Minimum of 2 years in a customer-facing role.



Experience in e-commerce or quick commerce is a strong advantage.

Language Proficiency

- English & Hindi: Must be fluent (both written and spoken).
- Kannada: Optional but highly preferred, considering Bangalore-based operations.

Technical Skills

- Typing speed of at least 25 words per minute (WPM) with high accuracy.
- Comfortable using CRM tools, Google Sheets, and chat-based support dashboards.

Soft Skills

- Robust customer-first mindset.
- Ability to remain calm under pressure.
- Effective communication skills, especially with a younger, trend-conscious audience.

Work Schedule

- Working Days: 6 days a week.
- Shifts: Rotational shifts between 9:00 AM and 11:00 PM (10-hour shifts)
- Week Offs: Rotational week-offs.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Assistant (Hisar)
🏢 PaddleLift
📍 Hisar