Customer Support Executive

Location : Juinagar Shift : Night Shift (U.S. Time Zone) Work Hours : 8:00 PM - 6:00 AM IST

Job Type : Full-time Immediate Joining

Job Summary

Key Responsibilities

- Manage online sales operations ( no cold calling ; customers place orders through the company’s online store)
- Process customer orders, handle inquiries, and provide timely and effective support
- Update product pricing in line with the manufacturer’s pricing roadmap
- Assist customers with refunds, replacements, and applicable discounts
- Maintain accurate records of customer communications, transactions, and order details
- Adhere to company policies and maintain professionalism in all interactions

Work Schedule & Attendance Policy

- Saturday and Monday are critical workdays ; unplanned absences on these days are not permitted

- From November 15th through the first week of February , 100% attendance is mandatory due to peak selling season





- During this period, employees may be required to work six (6) days per week based on workload

- Extra days worked will be compensated with additional pay :

- Weekend work may be required as per business needs

Skills & Requirements

- Strong verbal and written communication skills

- Good typing speed and accuracy

- Proficiency in Microsoft Word and Excel :

- Ability to multitask and maintain accurate records

- Willingness to work night shifts aligned with U.S. time zones

Salary

₹25,000 - ₹40,000 per month (Salary will be based on experience and last drawn compensation)

How to Apply

Job Types : Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages :

- Food provided
- Provident Fund

Work Location: In person

📌 Customer Support (Navi Mumbai)
🏢 Striveforce
📍 Navi Mumbai