Customer Success & Product Support Associate

Location : Remote / Hybrid (India) Employment Type : Full-Time Department : Customer Success & Operations Experience : 1-4 Years Annual CTC : ₹4,50,000 - ₹9,00,000 per annum

Deliver Exceptional Experiences Across Every Product

Great products are built by exceptional teams.

Outstanding companies are remembered for the support they provide.

At EduRankAI , we're building an Educational Intelligence Ecosystem comprising multiple digital products and platforms that serve learners, educators, institutions, enterprises, researchers, and organizations worldwide.

We're looking for a Customer Success & Product Support Associate who is passionate about helping users succeed, solving problems efficiently, and delivering an outstanding customer experience.

This role goes beyond answering support tickets—you'll become the bridge between our users and our product teams, ensuring every interaction reflects EduRankAI's commitment to excellence.

About the Role

As a Customer Success & Product Support Associate, you will provide first-line support across the EduRankAI ecosystem, assisting users with onboarding, product usage, technical issues, account management, and general inquiries.

You'll collaborate closely with Product, Engineering, Design, Operations, and Talent teams to resolve issues, improve user satisfaction, and help shape better products through customer feedback.

What You'll Support

You will provide support across multiple products and services, including:

- Educational Intelligence Platform
- Learning & Assessment Systems
- Career & Talent Platform
- Recruitment Portal
- Institutional Solutions
- Administrative Dashboards
- Research Platforms
- Community Programs
- Events & Workshops
- Partner & Enterprise Solutions

Key ResponsibilitiesCustomer Support





- Resolve product-related questions and technical issues efficiently.
- Escalate complex issues to the appropriate internal teams.
- Maintain high standards of customer satisfaction and professionalism.

Customer Success

- Guide new users through onboarding and product adoption.
- Help users maximize the value of EduRankAI's products and services.
- Build positive relationships with customers and institutional partners.
- Identify opportunities to improve the customer experience.

Product Operations

- Document bugs, feature requests, and user feedback.
- Collaborate with Product and Engineering teams to improve platform usability.
- Maintain accurate records of customer interactions using CRM or support systems.
- Contribute to FAQs, knowledge bases, and user documentation.

Quality & Process Improvement

- Monitor customer satisfaction metrics.
- Identify recurring issues and recommend process improvements.
- Support testing and validation of new product features before release.
- Ensure timely follow-up and resolution of customer concerns.

Required Qualifications

- Bachelor's degree in any discipline (or equivalent practical experience).
- 1-4 years of experience in Customer Support, Customer Success, Operations, or Technical Support.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal abilities.




- Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills

- Customer Success
- Product Support
- Technical Troubleshooting
- CRM Management
- Client Communication
- Documentation
- Ticket Management
- User Onboarding
- Process Improvement
- Time Management

Preferred Tools

- Freshdesk / Zendesk / Zoho Desk
- HubSpot CRM
- Jira
- Notion
- Google Workspace
- Microsoft Office
- Slack / Microsoft Teams

What We're Looking For

We're looking for professionals who:

- Enjoy helping people solve problems.
- Communicate clearly and empathetically.
- Stay calm under pressure.
- Take ownership of issues until they are resolved.
- Learn new products quickly.
- Collaborate effectively across teams.
- Strive to deliver exceptional customer experiences.

Compensation

Annual CTC :₹4,50,000 - ₹9,00,000 per annum**

Compensation will be based on experience, communication skills, problem-solving ability, customer-centric mindset, and interview performance.

Why Join EduRankAI?

You'll play a vital role in ensuring that every learner, educator, institution, and partner has a seamless experience across the EduRankAI ecosystem.

Your work will directly influence customer satisfaction, product quality, and long-term user success.

Our Hiring Philosophy

We believe exceptional customer experiences are created by people who genuinely care.

We hire individuals who communicate with professionalism, take ownership, solve problems proactively, and are committed to helping users succeed.

If you're passionate about supporting innovative products and making a meaningful impact on every customer interaction, we'd love to hear from you.

Pay: ₹450,000.00 - ₹900,000.00 per year

Work Location: Hybrid remote in India

📌 Customer Success & Product Support Associate (India)
🏢 EduRankAI
📍 India