Key Responsibilities

- Answer customer support calls, understand issues, coordinate with internal teams (Product, Automotive, Backend), and provide resolution within 24 hours :

- Maintain call and issue details in Google Sheets / Excel :

- Make outbound calls to collect customer feedback and request ratings/reviews on Play Store / App Store

- Manage and resolve customer tickets on Zoho Desk : Required Skills & Qualifications

- Good spoken and written English :

- Strong coordination and follow-up skills

- Ability to multitask and handle multiple customer queries

- Basic knowledge of Google Sheets / Excel

- Experience with ticketing tools like Zoho Desk is a plus

- Customer-first mindset with strong problem-solving abilities

- Vigilant,



responsible, and self-driven work attitude

- Prior experience in customer support, call handling, or helpdesk roles is preferred

- Freshers with strong communication skills are also welcome

- Ability to work independently and meet deadlines

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks :

- Cell phone reimbursement
- Provident Fund

Education :

- Diploma (required)

Experience :

- Customer support: 1 year (required)

Language :

- English (required)

Work Location: In person

📌 Customer Support Executive (Cse) (Gurugram)
🏢 CaRPM
📍 Gurugram