Job Description: Receiving Inbound Calls and providing customer service support Review Medical Claims Check debit card status Assist members in filing their claims Website assistance

Responsibilities: Provides high quality customer service in resolving queries of PayFlex FSA & H.S.A customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner. o Provides inbound phone support on FSA & H.S.A Product lines. o Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments. o Ensures and provides quality service to both Aetna employees and PayFlex FSA & H.S.A members while administering their account. o Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met. o Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Qualifications: 1 - 3 Years exp. With positive communication

📌 Executive (Noida)
🏢 EXL Service
📍 Noida