Freshers, this is YOUR moment!

Job Description: IT Support L0 (Fresher) Location: Vadodara, Gujarat - 390021

Key Responsibilities : Basic Troubleshooting : Diagnose and resolve basic technical issues related to desktops, laptops, and networks. Incident Logging :Accurately document and log all support requests and resolutions in the ticketing system. User Assistance : Assist users with software installation, configuration, and basic troubleshooting. Hardware Support : Provide support for hardware issues, including desktops, laptops, printers, and other peripherals. Escalation : Escalate complex issues to higher-level support teams as needed. Customer Service : Maintain a high level of customer service, ensuring all users are treated with respect and professionalism. Documentation : Maintain and update IT support documentation, guides, and FAQs.

Qualifications : Education :Bachelor's degree in Computer Science, Information Technology, or a related field (BCA, MCA, BSc). Communication Skills :Excellent verbal and written communication skills in English. Technical Knowledge : Basic understanding of computer hardware, software, and networking concepts. Problem-solving :



Strong analytical and problem-solving skills. Interpersonal Skills : Good interpersonal skills with the ability to work well in a team environment. Adaptability : Ability to learn current technologies quickly and adapt to changing environments.

Desired Skills : Technical Troubleshooting : Basic troubleshooting skills for desktops, laptops, and network issues. Customer Focus : Ability to provide exceptional customer service and manage user expectations. Documentation : Ability to create and maintain clear and concise documentation.

Working Conditions : Work Environment : Office-based role in Vadodara, Gujarat. Working Hours : As we are providing support to international clients, working hours are scheduled as per the EST, starting from 5:30 PM IST to 3-3:30 AM IST, including 1-hour break.

Joining Duration : Required : Within a month.

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Job Types : Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 IT Support Executive (Vadodara)
🏢 RMV INDIA
📍 Vadodara