Role description :

- About the Role**

We are looking for an experienced IAM Delivery Manager to lead the delivery, transformation, and operations of enterprise Identity & Access Management services for global customers. This role requires a strong blend of technical expertise, leadership, customer engagement, and service delivery experience to build secure, scalable, and compliant identity solutions.

Key Responsibilities

- Lead end-to-end delivery and operations of IAM services across multiple enterprise customers.

- Manage geographically distributed IAM engineering, operations, and support teams.

- Ensure service excellence by meeting SLAs, KPIs, and operational targets.

- Oversee Incident, Problem, Change, Release, and Major Incident Management for IAM platforms.

- Drive automation, service improvements, and operational efficiency.

- Present service reviews, dashboards, and governance reports to customers and senior stakeholders.

- Define and execute IAM strategies aligned with business, security, and compliance objectives.

- Lead implementation and management of Identity Governance (IGA) solutions, including:

- Joiner, Mover & Leaver (JML) lifecycle

- RBAC & ABAC

- Segregation of Duties (SoD)

- Access Reviews & Certifications

- Role Management and Identity Analytics

- Manage Privileged Access Management (PAM) solutions, including:

- Password Vaulting

- Privileged Session Management

- Just-in-Time (JIT) Access

- Secrets Management

- Least Privilege implementation

- Lead cloud identity initiatives across Microsoft Entra ID, AWS, Google Cloud, Oracle Cloud,



and hybrid environments.

- Ensure compliance with industry standards including ISO 27001, NIST, GDPR, PCI DSS, SOX, HIPAA, and Zero Trust principles.

- Partner with Security, Infrastructure, Cloud, HR, Compliance, and Audit teams to strengthen identity security.

- Act as the primary customer contact for IAM service delivery, governance, and escalations.

- Support pre-sales activities, solution workshops, customer transitions, and service improvements.

- Promote innovation, automation, knowledge sharing, and continuous improvement across the IAM practice.

Technical Skills

What We're Looking For

- Proven leadership in delivering enterprise IAM programs.
- Solid customer and stakeholder management skills.
- Experience managing global teams and large-scale IAM operations.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for automation, security, and continuous improvement.

Skills

Active Directory, CI/CD, ITIL, Identity and Access Management About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Iam Delivery Manager (Chennai)
🏢 UST
📍 Chennai