A Customer Relationship Manager (CRM) in an automobile dealership acts as the brand ambassador. They oversee the customer journey, ensuring seamless post-sales/service experiences, maintaining Customer Satisfaction Index (CSI) scores, and driving retention and repeat business.

Key Responsibilities

- Post-Sales & Service Follow-ups : Execute post-sales and post-service feedback (PSF) calls to track satisfaction and identify areas of improvement. Send routine periodic maintenance reminders.
- Complaint Resolution : Monitor customer reviews, social media posts, and direct messages for grievances, attempting to resolve issues quickly and escalating to the Sales or Service Manager.
- Data & System Management : Maintain and update customer databases and follow-up schedules within the dealership’s Dealer Management System (DMS) or specialized CRM software.
- Customer Engagement : Organize marketing events such as seasonal service camps, new car delivery ceremonies, and loyalty programs to build brand loyalty.
- Reporting : Prepare monthly reports on customer satisfaction metrics—like the Sales Satisfaction Index (SSI)



and CSI—for dealership leadership.

Core Competencies

- Technical Skills : Proficiency in MS Office (especially Excel for reporting), working knowledge of Dealer Management Systems, and an understanding of key OEM (Original Equipment Manufacturer) metrics.
- Soft Skills : Strong interpersonal communication, empathy, and conflict resolution skills. Patience and fluency in English and local regional languages are critical.

Requirements & Qualifications

- Education : Bachelor's degree (BBA, B.Com, or B.A.) is standard; an MBA in Marketing or Customer Relations is highly preferred.
- Experience : Typically 1 to 3 years in a CRM or customer service role, ideally within the automotive or retail industry.
- Call and Whatsapp
- (phone hidden)**

Pay: ₹10,000.00 - ₹20,000.00 per month

Advantages :

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Care Manager (Hajipur)
🏢 Ananya Automobile
📍 Hajipur