Job Title: International BPO Voice Process - Customer Support Executive

Company : Milestone Digital Hub Location : Mumbai

Job Type : Full-time | Permanent Shift : Night Shift Experience : 0-5 years

Job Summary : Milestone Digital Hub is hiring Customer Support Executives for an International BPO Voice Process (Night Shift). The role involves handling inbound calls for a health insurance affiliate, assisting customers with policy queries, claims, and issue resolution while delivering an excellent customer experience.

Key Responsibilities :

- Handle high-volume inbound customer calls professionally
- Understand customer needs and provide accurate solutions
- Assist with health insurance policies, claims, and related queries
- Use multiple computer systems simultaneously while on calls
- Maintain a friendly, empathetic, and efficient approach

Requirements :





- 18 years or older with a High School Diploma or equivalent
- Willingness to work night shifts
- 0-5 years of customer service experience (BPO preferred)
- Healthcare or insurance experience is an advantage
- Excellent English communication skills (verbal & written)
- Strong problem-solving and analytical skills
- Good computer navigation and multitasking abilities
- Ability to work independently and in a team
- Comfortable working in a fast-paced setting

Pay: ₹11,325.63 - ₹35,339.06 per month

Language :

- English (required)

Location :

- Thane, Maharashtra (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

📌 International Bpo Voice Process (Thane)
🏢 Milestone Digital Hub
📍 Thane