- Handle inbound/outbound calls in a qualified and courteous manner.
- Provide accurate information about University
- Maintain calling records and update databases/CRM systems.
- Escalate complex issues to the Team Leader/Manager as required.
- Ensure adherence to organization policies and customer service standards.
- Contribute to team performance and maintain a positive work environment.
Requirements :
- Minimum Qualification: Graduate
- Prior call centre/customer service experience preferred, but freshers may apply.
- Excellent communication skills (English, Hindi, and/or Gujarati).
- Basic computer knowledge and typing skills.
- Customer-oriented with problem-solving ability.
- Ability to work under pressure.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits :
- Cell phone reimbursement
- Health insurance
- Provident Fund