Handle end-to-end LOS activities including login, data entry, document uploading, and status tracking of loan cases. - Coordinate with sales, credit, underwriting, risk, and other internal teams for issue resolution and case progress. - Track discrepancies, rework cases, and ensure timely closure within defined TATs. - Ensure compliance with internal processes, regulatory requirements, and audit standards. - Provide operational support during audits and system reviews. - Identify process gaps, system issues, and suggest improvements for operational efficiency. - Willingness to work in flexible timings to support during month-end. - Facilitate communication and collaboration between various stakeholders, business users, IT teams, compliance officers, and senior management. - Ability to analyse issues, perform root cause analysis - Coordinate with the development team on issues raised by end users. - Knowledge of test case preparation, scenario testing,



and impact analysis. - Training business users on recent functionalities and processes. Qualifications & Experience: - Graduate in any discipline1-2 years of experience in loan processing in Auto Loan or LOS support. Leadership Competencies: - Customer and service orientation - Ownership and accountability - Team collaborationAbility to work under pressure and meet deadlines Functional Competencies: - Good understanding of loan origination and sanction processes - Hands-on experience with LOS platforms - Strong attention to detail and data accuracy - Working knowledge of MS Excel and basic MIS reportingProcess and compliance orientation Key Decisions taken - Escalation of system and process deviations to relevant stakeholders

📌 Officer - Information Technology - Mumbai - Lodha (I-think Techno Campus)
🏢 Tata Capital
📍 Mumbai