Job Title : Customer Care Executive

Department : Customer Support / Travel Operations

Job Summary : Key Responsibilities :

- Assist customers with flight bookings, cancellations, refunds, and itinerary changes.
- Provide information on holiday packages, hotels, visas, travel insurance, and travel policies.

Compensation :

- Fixed salary
- Performance incentives
- Growth opportunities opportunities
- Resolve customer complaints and ensure timely issue resolution.
- Maintain accurate customer records and booking details.
- Coordinate with airlines, hotels, and travel partners for customer requests.
- Ensure high customer satisfaction and service quality standards.

Requirements :

- Graduate in any discipline.
- 1-3 years of experience in customer service, preferably in the travel industry.
- Strong verbal and written communication skills.




- Knowledge of airline ticketing and travel processes is preferred.
- Ability to handle customer queries professionally.
- Basic computer skills and familiarity with CRM systems.

Preferred Skills :

- Knowledge of GDS systems (Amadeus, Galileo, Sabre).
- Build and maintain relationships with individual and corporate clients.
- Prepare quotations and customized travel itineraries.
- Meet monthly and quarterly sales targets.
- Conduct follow-ups with prospective customers.
- Coordinate with suppliers, airlines, hotels, and destination partners

Pay: From ₹20,000.00 per month

Work Location: In person

📌 Customer Care Associate (Jalandhar)
🏢 TTL Holidays
📍 Jalandhar