Designation : Technical Support Engineer Location : Indore (M. P.) Duration : Full time (Night Shift)

Key Responsibilities :

- Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
- Utilize API knowledge to address technical inquiries and challenges.
- Effectively communicate with customers, offering solutions in a transparent, professional, and empathetic manner.
- Maintain accurate and up-to-date technical documentation for internal use and customer reference.
- Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
- Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.




- Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Requirements :

- Minimum 1 year of experience in offshore voice and chat technical support.
- Solid understanding of basic software/hardware troubleshooting and API concepts.
- Proficient in using support tools such as Salesforce, Jira, and Zoom .
- Strong communication and interpersonal skills with a customer-focused approach.
- Excellent analytical and problem-solving skills.
- Strong adaptability and a willingness to learn new technologies.
- Ability to work permanent night shifts.

Job Types : Full-time, Permanent

Work Location: In person

📌 Customer Service Officer (Indore)
🏢 Webkorps Services
📍 Indore