Sales Executive / Collection Agent

- Hardware & Telecom Infrastructure Retail | Kannur - Calicut - Ernakulam_

Position Title

Sales Executive / Collection Agent

Department

Sales & Business Development / Credit & Collections

Reporting To

Branch Manager / Sales Manager

Employment Type

Full-Time

Work Locations

Kannur | Calicut | Ernakulam

Product Verticals

Hardware | Telecom Infrastructure | Electrical | Civil Materials

Target Customers

Contractors, Site Engineers, Builders, Telecom passive infra Companies, Government Agencies

ROLE OVERVIEW

SU Square Enterprises Pvt. Ltd. is seeking dynamic, target-driven Sales Executives / Collection Agents to strengthen its retail operations across Kannur, Calicut, and Ernakulam. The incumbent will be responsible for driving revenue growth through proactive sales of hardware, telecom infrastructure, electrical, and civil materials — while also ensuring timely collection of outstanding payments and maintaining healthy credit relationships with clients. This is a dual-function role requiring both strong commercial acumen and disciplined financial follow-through.

PART A : SALES DUTIES

1. Prospecting & Lead Generation

- Identify and develop new business prospects among contractors, site engineers, builders, EPC companies, telecom tower companies, and government departments.
- Generate leads through field visits, cold calls, referrals, industry contacts, and participation in local trade events.
- Maintain an updated prospect pipeline and convert leads into active accounts within defined timelines.
- Study territory / district-wise potential and plan weekly coverage plans for Kannur, Calicut, or Ernakulam as assigned.

2. Quoting & Closing

- Understand customer requirements for hardware, electrical, civil,



or telecom materials and prepare accurate product quotations.
- Coordinate with the store / procurement team to confirm stock availability, pricing, and delivery timelines before quoting.
- Negotiate prices within approved discount structures and close orders in a timely manner.
- Prepare sales orders, coordinate with the store team for dispatch, and follow up for on-time delivery.
- Meet or exceed monthly and quarterly sales targets as set by the Branch / Sales Manager.

3. Relationship Management

- Build and maintain long-term relationships with existing customers through regular visits, calls, and after-sales support.
- Act as the primary point of contact for key accounts — addressing queries, resolving complaints, and ensuring customer satisfaction.
- Identify upsell and cross-sell opportunities within existing accounts across the product verticals.
- Gather and relay market intelligence — competitor pricing, current product trends, customer feedback — to the management team.

4. Sales Reporting & Documentation

- Submit daily call reports, visit summaries, and order updates to the Branch Manager.
- Maintain an accurate customer database including contact details, purchase history, credit terms, and feedback.
- Prepare weekly sales performance reviews and monthly business development reports.
- Ensure all sales transactions are properly documented — invoices, delivery challans, purchase orders — and filed accurately.





PART B : COLLECTION & RECOVERY DUTIES

1. Payment Tracking

- Monitor and track all outstanding receivables for assigned customer accounts across the branch.

- Maintain an up-to-date aging analysis of debtors — current, 30-day, 60-day, and overdue balances.

- Coordinate with the accounts team daily to reconcile payment receipts and update outstanding ledgers. :

- Flag accounts approaching credit limits or showing delayed payment trends to the Branch Manager proactively.

2. Client Follow-ups

- Conduct structured follow-ups with clients via phone calls, field visits, and written reminders for overdue invoices.
- Visit client sites or offices as required to collect payments, resolve billing disputes, or obtain payment commitments.
- Maintain a follow-up log with date, client response, promised payment date, and action taken for every interaction.
- Escalate unresponsive or high-risk accounts to the Branch Manager / Management immediately.

3. Negotiating Settlements

- Engage tactfully with clients facing payment difficulties to arrive at mutually acceptable payment plans or settlement schedules.
- Negotiate part-payment arrangements, PDC (post-dated cheque) schedules, or extended timelines within management-approved limits.
- Document all settlement agreements formally and obtain client acknowledgement before implementation.
- Ensure settled amounts are collected within agreed timelines and update the accounts team accordingly.

4. Record Keeping & Compliance

- Maintain accurate and complete records of all collections — cash receipts, cheques, NEFT/RTGS confirmations — and hand over to the accounts team with proper documentation. :

- Issue official receipts to clien

📌 Sales Executive / Collection Agent - Hardware & Telecom Infrastructure Retail (Kozhikode)
🏢 SU Square Enterprises Private
📍 Kozhikode