Role Overview

The Post-Sales Executive serves as the vital bridge between a closed deal and a satisfied client. In this role, you are the custodian of the client relationship after the initial sale is made. You will manage the administrative lifecycle of the project, ensure smooth financial collections through empathetic communication, and provide the field team with the back-end support they need to stay focused on growth.

Key Responsibilities

1. Sales Coordination & Pipeline Management

- CRM Custodian : Meticulously maintain and update the CRM/sales database. Ensure every lead, interaction, and project milestone is recorded with 100% accuracy.
- Proactive Team Support : Act as the "anchor" for the sales team. Prepare professional proposals, compile technical documentation, and handle preliminary client inquiries with a calm, helpful, and professional demeanor.
- Seamless Onboarding : Manage the transition from prospect to client. Guide customers through the post-sale paperwork process with extreme patience, ensuring all legal and project-specific documentation is completed correctly.
- Strategic Reporting : Consolidate data to generate weekly and monthly sales/pipeline reports for management review, highlighting bottlenecks or project delays.

- Payment Facilitation & Collections (The Soft-Touch Approach)

- Empathetic Problem Solving : Engage with clients who may face payment delays. Listen to their concerns without judgment,



maintaining a supportive stance while gently guiding them toward a mutually beneficial resolution.
- Financial Reconciliation : Partner with the Finance Department to issue receipts, update payment ledgers, and resolve any invoicing or GST-related discrepancies immediately.
- Conflict Resolution : Use high emotional intelligence to handle payment-related friction. Your goal is to resolve financial hurdles while ensuring the client feels respected and the "peaceful integrity" of the project remains intact.

Required Skills & Qualifications :

- Experience : 1-3 years in Post-Sales, Sales Coordination, or Customer Success (Real Estate or Construction background preferred).
- Technical Savvy : High proficiency in CRM software, MS Excel (for reporting), and basic accounting principles.
- Communication : Fluent in Gujarati, Hindi, and English . The ability to navigate cultural nuances in Ahmedabad’s business environment is essential.
- Temperament : You must possess "Extreme Patience." This role requires a calm personality that can handle repetitive tasks and sensitive financial conversations with grace.

Why Join Us?

- Prospect to work with leading projects in Ahmedabad’s growing infrastructure sector.
- A professional environment that values emotional intelligence and long-term client harmony over aggressive tactics.

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹38,000.00 per month

Work Location: In person

📌 Post Sales Executive (Ahmedabad)
🏢 ISL
📍 Ahmedabad