- Role : Admission Counsellor (Inbound Sales)
- Employment Type : Full-Time, On-site
- Location : Nagpur
- Experience : 1-2 Years
- Department : Admissions & Sales
Primary Responsibilities
- Call and manage inbound CRM leads within the defined turnaround time.
- Qualify leads by understanding student requirements and parent involvement.
- Convert inquiries into walk-in appointments through effective counselling.
- Follow up with warm leads and no-shows via calls and WhatsApp.
- Maintain accurate CRM updates after every interaction.
- Conduct counselling sessions for students and parents.
- Explain courses, fees, batch timings, career opportunities, and placements.
- Handle objections, EMI queries, and close admissions.
- Complete admission formalities and coordinate with the operations team.
- Report daily pipeline metrics and provide feedback on lead drop-offs.
Must Have
- Graduate in any stream.
- Fluent in Marathi and Hindi ; basic conversational English.
- Comfortable making 50-80 calls per day .
- Confident in Student counselling.
- Willing to work 6 days a week , including Saturdays.
Positive to Have
- Internship or experience in sales/customer-facing roles.
- Basic understanding of IT courses or technology.
- Familiarity with CRM tools.
- Prior counselling or tutoring experience.