Here is a professional, well-structured Job Description based on your requirements: Job Description: Salesforce Support Engineer (Junior)

Job Title : Junior Salesforce Support Engineer

Total Openings : 6

Experience Required : 2 - 3 Years

Compensation / CTC : ₹6,000,000 / 6 LPA

Role Type : Full-time

Role Overview Key Responsibilities Incident & Request Management

- Monitor, triage, and resolve incoming Salesforce user requests, system incidents, and service tickets.
- Ensure strict adherence to Service Level Agreements (SLAs) for response and resolution times.
- Perform Root Cause Analysis (RCA) on recurring technical issues and document long-term resolutions.

Platform Administration & Configuration
- Handle user administration, including user onboarding/offboarding, role hierarchies, profiles, and permission sets.
- Configure and maintain validation rules, field updates, object definitions, and custom workflows.
- Generate and manage custom reports and interactive dashboards for operational visibility.
- Use Data Loader for bulk data imports, updates, and maintenance tasks.

Service Cloud & Integration Support
- Support core Service Cloud processes, including case management, queues, auto-response rules, and escalation paths.
- Basic troubleshooting of Apex code, SOQL queries, and Lightning components.
- Monitor and assist with standard API integrations, system interfaces, and data sync workflows.

Stakeholder & Process Management




- Coordinate with business stakeholders to clarify ticket requirements and report progress.
- Support standard Change Management procedures for deployments and system enhancements.

Required Skills & Qualifications Salesforce Core Capabilities
- Salesforce Administration : Hands-on experience managing user access, profiles, roles, and sharing rules.
- Service Cloud : Practical experience configuring and supporting Service Cloud features.
- Data Management : Proficiency with Salesforce Data Loader and data manipulation tools.
- Declarative Tools : Expertise in building and maintaining Validation Rules and standard workflows.
- Analytics : Solid skill in building custom Reports and Dashboards.

Technical & Analytical Knowledge
- SOQL : Ability to write basic Salesforce Object Query Language queries to analyze data.
- Apex & Lightning : Basic understanding of Apex triggers/classes and Lightning Platform architecture.
- Integrations : Fundamental knowledge of REST/SOAP APIs and data integration patterns.

Support & Process Skills
- Strong knowledge of Incident Management and Change Management lifecycle.
- Excellent analytical skills for Root Cause Analysis (RCA).
- Strong written and verbal communication skills for stakeholder management.

Preferred Certifications
- Salesforce Certified Administrator (Required / Highly Preferred)
- Salesforce Certified Platform App Builder (preferred)

Pay: ₹500,000.00 - ₹600,000.00 per year

Work Location: In person

📌 Salesforce Support Engineer (Jaipur)
🏢 R.V SOLUTION
📍 Jaipur