Job Title: Systems Support Administrator

Location : Bangalore, Karnataka Experience : 8+ Years Employment Type : Full-Time

Job Summary

Key Responsibilities

- Provide remote and onsite technical support to end users across multiple companies, networks, and domains.
- Configure, deploy, image, and maintain desktops, laptops, and other IT equipment.
- Administer and support Microsoft Active Directory Hybrid environments, Microsoft 365, Microsoft Entra ID, and Intune.
- Support and troubleshoot Windows Server environments and Microsoft Remote Desktop Services.
- Monitor, maintain, and improve IT infrastructure performance and security.
- Coordinate with colocation facilities, vendors, and service providers to resolve technical issues and implement solutions.
- Purchase, track, and maintain IT hardware and software inventory.
- Administer voice and data communication systems.
- Maintain technical documentation, configuration records, and support procedures.
- Identify opportunities for process improvements and recommend technology upgrades to management.
- Participate in after-hours on-call support rotations and occasional travel as required.

Required Skills & Experience

- 8+ years of experience in Helpdesk, Desktop Support, or System Administration roles.
- 5+ years of experience managing Active Directory Hybrid environments.
- 5+ years of Microsoft 365 administration experience.
- 5+ years of hands-on experience with Microsoft Entra ID and Microsoft Intune.
- 1-3 years of experience with Microsoft Entra ID Conditional Access policies.
- Strong troubleshooting skills for hardware, software, operating systems, and network connectivity issues.
- Experience supporting remote users and distributed environments.
- Excellent customer service, communication, and interpersonal skills.




- Ability to work independently and as part of a team.

Preferred Qualifications

- Bachelor's Degree in Computer Science, Information Technology, or a related field.
- Microsoft Entra ID Administrator Associate Certification.
- Hands-on experience with PowerShell scripting.
- Experience with Cognos BI tools.
- Knowledge of Fortinet FortiGate network appliances.
- Certifications such as A+, Network+, Security+, MCSE, MCITP, or MCTS are highly desirable.

Desired Competencies

- Strong analytical and problem-solving abilities.
- Excellent organizational and documentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Quick learner with adaptability to new technologies.
- Strong collaboration and stakeholder management skills.
- Flexibility to work across different time zones.
- Willingness to participate in on-call support and occasional travel.

Why Join Us?

- Prospect to work with modern Microsoft cloud technologies.
- Exposure to multi-company IT environments and infrastructure projects.
- Collaborative and growth-oriented work culture.
- Professional development and certification opportunities.
- Competitive salary and benefits package.

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Benefits :

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Education :

- Bachelor's (preferred)

Experience :

- Helpdesk or System Support Admin role: 8 years (required)
- Active Directory Hybrid: 5 years (required)

Language :

- English (required)

Work Location: In person

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