General Description : The Zoho Specialist will be responsible for administering, developing, and optimizing the company's technology platforms, with a primary focus on Zoho CRM and Zoho FSM, as well as other modules within the Zoho suite. This position combines the responsibilities of a developer, IT administrator, and digital process consultant, ensuring that technology tools support the company's strategic goals and operational efficiency.

Core Responsibilities : 1. Zoho Administration & Development :

- Configure, customize, and manage Zoho CRM, Zoho FSM, and other Zoho modules.
- Develop custom functions using Deluge, APIs, and automation workflows.
- Create reports, dashboards, and performance metrics aligned with company objectives.

2. IT Support & Troubleshooting :

- Address and resolve hardware, software, and network-related issues.
- Maintain system security and ensure all IT systems remain up to date.
- Monitor and optimize the performance of computers, systems, and digital platforms.

3. Digital Project Management :

- Analyze internal processes and recommend improvements through Zoho and other technology solutions.
- Train employees on the proper use of Zoho and other digital tools.

4. Innovation & Optimization :

- Research and evaluate emerging technologies that can enhance company productivity.
- Automate repetitive processes to maximize efficiency.
- Recommend improvements to the organization's technology infrastructure.





Minimum Position Requirements : Education / Experience :

- 3+ years of experience working with Zoho CRM, Zoho FSM, or other Zoho modules.
- Experience in programming, including Deluge, JavaScript, Python, and APIs.
- Previous experience in technical support and IT systems administration.

Competencies :

- Strong problem-solving skills for complex issues.
- Analytical thinking and results-oriented mindset.
- Excellent communication skills and the ability to train and support others.
- Ability to work both independently and as part of a team.
- Capability to manage multiple projects simultaneously.
- Solid interpersonal and relationship-building skills.
- Proficiency in mathematics, statistics, and data analysis.
- Excellent planning and organizational abilities.
- Customer and service-oriented approach.
- Ability to prioritize effectively and handle multiple tasks.

Physical Requirements :

- Ability to remain seated and work at a computer for extended periods.
- Perform repetitive hand and finger movements while using a keyboard, mouse, and other electronic devices.
- Maintain visual focus on computer screens and technological equipment for prolonged periods.
- Have an appropriate home workspace that supports ergonomic and safe working conditions.
- Occasionally lift or move light technology equipment (e.g., laptop computers, accessories, or peripherals).
- **Position Remote

📌 Zoho Specialist (Delhi)
🏢 Heh Solar
📍 Delhi