Key ResponsibilitiesOperational Management

- Manage daily operations related to corporate insurance accounts, policy issuance, renewals, endorsements, and claims support.
- Ensure smooth coordination between clients, insurers, brokers, and internal teams.
- Monitor operational KPIs and service-level agreements (SLAs).
- Develop and implement efficient workflows to improve productivity and customer satisfaction.
- Identify operational risks and implement mitigation strategies.

Client & Partner Management

- Serve as the primary operational contact for corporate clients and insurance partners.
- Ensure timely resolution of client queries and escalations.
- Maintain strong relationships with insurance companies, TPAs, and channel partners.
- Support client onboarding and account management activities.

Team Leadership

- Lead, mentor, and manage operations executives and support staff.
- Set performance targets and conduct regular reviews.
- Provide training on insurance products, compliance requirements, and operational procedures.
- Foster a culture of accountability and continuous improvement.

Compliance & Quality Assurance

- Ensure adherence to regulatory requirements and internal policies.
- Monitor documentation accuracy and policy compliance.
- Conduct regular operational audits and quality checks.
- Maintain records and reports as required by management and regulatory bodies.

Process Improvement & Reporting





- Analyze operational data to identify trends and improvement opportunities.
- Drive automation and digitization initiatives.
- Prepare MIS reports, dashboards, and management presentations.
- Collaborate with sales, underwriting, finance, and technology teams to improve operational efficiency.

Required Qualifications

- Bachelor's degree in Business Administration, Finance, Insurance, or a related field.
- MBA preferred.
- Professional insurance certifications will be an advantage.
- 10 years of experience in insurance operations, preferably in a B2B or corporate insurance workplace.
- Experience managing teams and client relationships.

Required Skills :

- Strong knowledge of corporate insurance products (Health, Property, Liability, Marine, Group Insurance, etc.).
- Understanding of insurance policy administration and claims processes.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Excel, MIS reporting, and CRM/insurance management systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Leadership and people-management skills.

Pay: ₹45,000.00 - ₹50,000.00 per month

Benefits :

- Health insurance
- Internet reimbursement
- Life insurance
- Provident Fund

Work Location: In person

📌 Operations Manager (Patna)
🏢 A2BS INFRASTRUCTURES AND COUNSLTANTS PVT.LTD
📍 Patna