Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. If our mission excites you, you're in the right place we want you to bring your own energy to help us create a safer world. A Technical Support Engineer I is responsible for providing a world-class support experience to our customer base. You will utilize your knowledge and experience to interpret the customers' needs and ensure they are achieving maximum value from Forcepoint.
improve the overall customer experience.

- Ensure full understanding of the issue, including impact to customer.
- Gather logs, configuration details and attempt to reproduce the reported issues.
- Document all interactions and case details within the customer tracking database,

Adhere to company policies and procedures regarding customer handling, case
Perform other duties and projects as assigned.

you act boldly, take initiative and are comfortable taking calculated risks to achieve successful
outcomes you execute with speed and integrity,



delivering high quality work product which you
Required Skills and Experience:
. Bachelor's Degree or higher in Information Systems, Computer Science, or equivalent
experience.

- One or more years of experience supporting business to business customers
- Hands-on experience that demonstrate knowledge of:
- Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.)
- Application Support Basics (Common troubleshooting methodology for Windows and

Linux programs)
. Red Hat Linux fundamentals (command line navigation and basic features, file system,
permissions, networking, etc.)

- Windows (Permissions, services, file system, Event Viewer, etc.)
- Packet Analysis with tcpdump and Wireshark
- Diagnosing network latency and intermittent issues
- Active Directory (Domains, structure, permissions, group policies, etc.)
- Installing and configuring systems in cloud environments such as Azure and AWS.
- Working with Active Directory and Group Policy (Domains, permissions, security)
- Experience in troubleshooting client machines and applications on Window, MacOS
- Information Security Concepts

📌 Technical Support Engineer Full Time (Bengaluru)
🏢 Forcepoint
📍 Bengaluru